Freshdesk pricing at a glance
The official Freshdesk pricing page checked October 29, 2026 displays annual-billing prices of US$19 per agent/month for Growth, US$55 for Pro and US$89 for Enterprise. The page includes a Monthly/Annually selector; this guide uses the visible annual rates, not an unverified month-to-month amount. Check the current official price and billing selector before purchase.
| Plan | Published annual rate | Included workflow | Consider it when |
|---|---|---|---|
| Growth | US$19 per agent/month, billed annually. Checked October 29, 2026. Official pricing. | Ticketing, shared inbox, customer portal, knowledge base, standard analytics and reporting, threads and tasks, roles and permissions. | Your team needs a structured email-first help desk and standard reporting. |
| Pro | US$55 per agent/month, billed annually. Checked October 29, 2026. Official pricing. | Growth features plus multilingual help desk, custom dashboards, intelligent routing, multiple SLA policies and external collaborators. | Routing, reporting and SLA requirements have grown beyond the basics. |
| Enterprise | US$89 per agent/month, billed annually. Checked October 29, 2026. Official pricing. | Higher-tier features including Freddy AI Insights, skill-based routing, sandbox, audit logs and domain/IP controls. | You need the additional controls and have a reason to maintain them. |
Is there a free Freshdesk plan?
The public Freshdesk pricing page lists a 14-day trial that starts with Enterprise access and does not show a Free plan. Some Freshdesk support docs still reference a Free program, so confirm whether it is available to new accounts before budgeting. The pricing page and official support-email guide were checked October 29, 2026. Treat the trial as a way to test a real workflow, not as a long-term free tier.
AI and usage add-ons
Freshworks' official AI add-on guide says new customers on Growth, Pro or Enterprise receive a one-time complimentary 500-session allowance. Additional packs cost US$49 per 100 and are valid for the current billing cycle. Email AI Agent sessions span 72 hours from the first customer email; Chat AI Agent sessions in Freshdesk Omni span 24 hours. Pro and Enterprise list Freddy AI Copilot at US$29 per agent/month as an add-on. These details were checked October 29, 2026 on the official AI add-on guide and official pricing page.
| Charge | Published amount | Plan note |
|---|---|---|
| Additional Freddy AI Agent sessions | US$49 per 100 sessions. Checked October 29, 2026. Official pricing. | Listed on Growth, Pro and Enterprise. |
| Freddy AI Copilot | US$29 per agent/month. Checked October 29, 2026. Official pricing. | Listed as an add-on for Pro and Enterprise. |
| Day passes | Growth US$2, Pro US$7, Enterprise US$12 per pass. Checked October 29, 2026. Official pricing. | Separate from the regular agent subscription. |
| Connector app tasks | US$80 per 5,000 tasks. Checked October 29, 2026. Official pricing. | Include integration activity in the forecast. |
| MCP actions | US$15 per 1,000 actions. Checked October 29, 2026. Official pricing. | Usage-based, not part of the agent seat rate. |
Five-agent cost example
Using the annual-billing rates checked October 29, 2026, five Growth agents equal US$95 per month equivalent, billed annually (US$1,140 per year before tax and add-ons). Five Pro agents equal US$275 per month equivalent (US$3,300 per year), and five Enterprise agents equal US$445 per month equivalent (US$5,340 per year). These are simple seat calculations from the official rates, not a quote. They exclude AI sessions beyond the included allowance, Copilot, connector tasks, MCP actions, day passes, taxes and any other contracted services.
Which plan should you choose?
Growth is the starting point if ticketing, shared inbox, portal, knowledge base and standard reporting cover your process. Move to Pro only when multilingual support, custom dashboards, intelligent routing, multiple SLA policies or external collaborators solve a real need. Enterprise is easier to justify when you require its audit, sandbox, skill-based routing or domain/IP controls. Do not choose a tier only because it is labelled most popular.
Confirm that you are pricing Freshdesk, not Freshdesk Omni. Freshworks describes Freshdesk as email-first and Freshdesk Omni as its multichannel option. If you need chat and social channels, request the correct product and quote before comparing vendors.
Budget checklist
- Count paid agents and decide whether annual commitment is acceptable.
- Confirm the exact product SKU and billing selector.
- Map each must-have feature to its plan instead of assuming it is included.
- Budget for the one-time 500-session allowance, then model paid packs and their billing-cycle expiry. Confirm the email and chat session definitions that apply to your product.
- Estimate additional AI sessions, Copilot, day passes, connector tasks and MCP actions.
- Include migration, setup, training and any external integration work.
- Recheck the official pricing page and checkout total before approval.
Compare alternatives before you commit
Start with the Freshdesk hub for the product overview. The entry rate is not a fair comparison if another tool includes a free tier or charges by resolved conversation rather than agent seat. Read the Freshdesk alternatives guide, Freshdesk review and setup guide, then compare Freshdesk vs Help Scout before deciding.
Freshdesk pricing FAQ
What are Freshdesk current prices?
The official pricing page checked October 29, 2026 lists Growth at US$19, Pro at US$55 and Enterprise at US$89 per agent/month billed annually.
Is there a permanent free plan?
The public pricing page lists a 14-day Enterprise trial and does not show a Free plan. Some Freshdesk support docs still reference a Free program, so confirm new-account eligibility with Freshworks.
Are Freddy AI Agent sessions unlimited?
No. Freshworks says the first 500 Freddy AI Agent sessions are a one-time complimentary allowance for new customers on Growth, Pro or Enterprise. Extra packs cost US$49 per 100 and are valid for the current billing cycle.
What add-ons can change the total?
Freddy AI Copilot is listed at US$29 per agent/month on Pro and Enterprise; day passes, connector app tasks, MCP actions and extra AI sessions have separate charges.
Sources and update note
All plan and add-on figures above were checked against the official Freshdesk pricing page on October 29, 2026. The public page can change, and this guide is not a sales quote. Confirm the exact SKU, usage allowance and billing period with Freshworks before purchasing.